Support
Tell us what’s wrong
Booking trouble, a session that didn’t happen, a refund, a tutor who hasn’t replied — email us and a person will get back to you, usually within one business day.
Email j2tutoringhelp@gmail.comInclude your booking code if you have one — it’s on the session in your sessions and makes this much faster.
Before you write
- How booking works covers session length, Zoom links, and the cancellation policy.
- Need to cancel or reschedule? Do it yourself from your sessions — more than 24 hours ahead is refunded in full.
- Question for your tutor specifically? Message them from the session rather than emailing us — they’ll see it sooner.